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Body Language: Be a Good Listener
Does your body language
say you're a good listener?
Sure, you listen when needed (or do
you?), but do other people see you as a good listener?
Listening skills are essential for good relationships
and are also a critical skill in many professions, especially
the helping professions. Whether you're maintaining
a happy marriage relationship, counseling someone with
problems, or coaching members of your team for business
success, good listening skills lead others to feel more
comfortable. They will have more confidence in you and
hold you in higher esteem.
Did you know that body language has
a major impact on how people see you - even more impact
than your words? So, what says 'good listener' and inspires
in others who speak to you the confidence that you really
are listening? Your body language, of course! Even if
you really are listening to every word, you won't be
seen as a good listener unless you have the right body
language.
The body language of a poor listener
has many of these traits -leans away or even turns away
slightly, arms folded, maybe a bit of impatient toe
tapping, and frequently looking elsewhere. Or, if someone
starts to read then you know for SURE they're not listening!
And of course if your body language suggests you don't
want to listen, the other person will feel less comfortable
talking with you and will be less likely to confide
in you. This is a good recipe for creating distance
and miscommunication in a relationship.
The body language of a good listener
shows five characteristics that can be remembered through
the acronym "SOLER".
S - Square-on
Face the other person square on. If you're turned away,
you won't give the impression that you want to listen.
O - Open-posture
Folded legs, and particularly folded arms can be subconscious
signals that you really don't want to hear what the
other person has to say.
L - Lean-towards
Lean slightly towards the other person. This indicates
an interest in what they're saying. Leaning away from
a person tends to indicate disinterest.
E - Eye-contact
Maintain normal eye contact with the other person. If
you keep your eyes down, or keep looking away, you can
give the impression that you're not a comfortable or
willing listener.
R - Relax
Don't be too formal or stiff. A relaxed posture suggests
that you're comfortable in the role of listener, and
ready to hear everything the other person has to say.
So if you'd like to improve your relationships,
on and off the job, start by practicing your listening
body language and SOLER!
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